Service provider
ImpulsIA is operated by Koativa Tecnologia, Brazilian company registration (CNPJ) 61.000.463/0001-48. Contact: contato@impulsia.io. These documents cover the public website, application, portals and integrations provided through the platform.
Offer and purchase confirmation
Check the plan, billing frequency, features, limits and total before confirmation. Offers may include monthly or annual subscriptions and separate credit packs. Reference prices in other currencies do not replace the final amount in Brazilian reais shown at purchase. Promotions and personalised terms apply as stated in the offer. An estimated discount is not a price guarantee. Keep the confirmation and consult your billing history.
Payments and renewal
Payments are processed by Asaas using checkout methods such as Pix, automatic Pix and cards. Availability and recurring authorisation depend on the selected method. Benefits depend on payment confirmation. The checkout and subscription area show the billing cycle and renewal conditions; trials and pilot access without a purchase do not automatically create a paid subscription. Payment failures may limit paid features without removing your right to cancel or request support.
Credits and usage costs
Credits are internal usage units, not money, an investment or a promise of returns. The total balance combines plan allocations, purchases and bonuses; the monthly allowance is displayed separately. An annual subscription does not release all yearly allowances at once: allocation follows the applicable monthly period. AI, image, video and other activities may have different costs quoted before confirmation. Reservations and reversals follow activity processing. Price changes do not rewrite already issued charges. Separate credit packs do not unlock plan-restricted features. We do not promise automatic balance expiry where the product does not implement it.
Cancellation and plan changes
Request cancellation through the subscription area or support. Depending on the confirmed option, termination may be immediate or at the end of the purchased period; cancellation ends recurring continuity subject to processing, but does not delete the account or content already published on social networks. Upgrades, downgrades and financial adjustments follow the confirmation shown before the change. Advertising payments to social networks follow separate rules and are not part of the subscription.
Withdrawal, refunds and problems
Where Brazil’s Consumer Protection Code applies, distance purchases allow withdrawal within seven days under article 49, with repayment of amounts legally due. We do not condition this right on non-use or an arbitrary limit of consumed credits. To exercise it, identify the purchase and request through support or contato@impulsia.io. Other refund requests are assessed against the offer, service failure, incorrect billing and applicable law, without excluding mandatory protections. The return method depends on the payment method; support explains progress without promising one universal bank processing deadline.